CEDARGRAIN · CUSTOMER INFORMATION

Terms of Service

Welcome to Cedargrain. These Terms of Service explain the conditions governing your use of our website and the purchase of furniture and home décor products through our online store. We encourage you to read these terms carefully before placing an order.

1. Overview and Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of the Cedargrain online store, including browsing products, placing orders, making payments, requesting customer assistance, and using related website services.

Throughout these Terms, "Cedargrain," "we," "us," and "our" refer to the Cedargrain online store. "You" and "your" refer to visitors and customers using our website.

By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law. When you place an order, the terms presented and made available to you during the purchasing process apply to that transaction.

If you do not agree with these Terms, please discontinue use of the website.

Nothing in these Terms is intended to waive or restrict any mandatory rights available to consumers under applicable United States federal or state law.

2. Website Use and Customer Responsibilities

Our website is provided to help customers explore and purchase furniture and home décor products.

When using our website, you agree to:

• Provide accurate and current information when placing an order.
• Use the website only for lawful purposes.
• Respect the rights and interests of other website users.
• Avoid attempting to interfere with website security, functionality, or normal operation.
• Refrain from submitting fraudulent orders or unauthorized payment information.
• Use website content in accordance with applicable intellectual property laws.

We may take reasonable action to protect the website, customers, and transactions from unlawful activity, misuse, or security threats, subject to applicable legal requirements.

3. Product Information and Descriptions

Cedargrain offers furniture and home décor products intended for residential and decorative use, as described on the relevant product pages.

We make reasonable efforts to present accurate and understandable product information, including descriptions, images, materials, colors, dimensions, and other relevant specifications.

Before purchasing, customers should carefully review the product details and consider whether the selected item is suitable for their intended space and use.

3.1 Product Dimensions

Furniture dimensions are important when planning room layouts, selecting appropriate placement, and evaluating access through doors, hallways, staircases, and other spaces.

Customers are encouraged to compare the dimensions displayed on the product page with their available space before completing a purchase.

3.2 Materials, Colors, and Finishes

Natural materials may display variations in grain, texture, or appearance. Product colors may also appear different depending on lighting conditions and individual screen settings.

Such differences do not automatically indicate a product defect. However, this provision does not exclude remedies for goods that are defective, materially misdescribed, or otherwise fail to meet applicable legal requirements.

3.3 Product Information Accuracy

If a material error is identified in a product description, price, or specification, we will address the matter in accordance with applicable law and communicate with affected customers where necessary.

4. Product Availability

Products displayed on our website are subject to availability at the time of purchase.

Availability information may change as orders are processed or inventory information is updated.

If a purchased item becomes unavailable and we cannot fulfill the order, we will inform the customer and arrange an appropriate refund or other resolution consistent with applicable law.

We will not substitute a materially different product without the customer's agreement.

5. Order Placement and Confirmation

When placing an order, customers should review their selected products, quantities, delivery information, and total payable amount before confirming the purchase.

After an order is submitted, relevant transaction information may be provided through the contact details supplied during checkout.

We may contact customers when additional information is reasonably necessary to process an order or resolve an issue affecting fulfillment.

Orders may be subject to payment authorization, product availability, and reasonable fraud prevention checks.

If an order cannot be fulfilled, any payment collected for the unfulfilled order will be handled in accordance with applicable refund and consumer protection requirements.

6. Prices, Taxes, and Payment

Product prices are displayed on the relevant product pages and are subject to the amounts confirmed during checkout.

Applicable taxes and related charges are included in the displayed product prices. Customers are not required to pay additional taxes or undisclosed handling charges beyond the applicable shipping fee disclosed before purchase.

Payment must be completed through the payment methods available during checkout.

Payment processing may involve independent payment service providers, whose applicable security and privacy practices may also govern their processing of transaction information.

If you believe a payment has been processed incorrectly, please contact our customer service team so the matter can be reviewed.

7. Shipping Destinations and Fees

Cedargrain provides shipping services within the United States.

Our standard shipping fee structure is as follows:

The applicable shipping charge will be disclosed before the order is finalized.

No additional undisclosed shipping or handling charges will be imposed beyond the amount communicated during checkout.

8. Order Processing and Delivery

Order processing time: 1–3 business days.

Estimated delivery time: 5–8 business days after dispatch.

Order processing refers to the preparation of an order before shipment. Delivery time refers to the estimated transportation period after dispatch.

Delivery estimates may be affected by carrier operations, transportation disruptions, severe weather, or other circumstances beyond reasonable control.

If shipment cannot occur within the stated timeframe, we will provide the applicable delay information and offer the customer the opportunity to agree to a revised shipment timeframe or cancel for a refund, as required by applicable law.

Customers should provide accurate delivery information and contact us promptly if they identify an error in the address submitted with their order.

9. Delivery Issues and Product Condition

Furniture and home décor products may require careful handling during transportation due to their size, weight, materials, or construction.

If a delivery arrives with visible damage, missing components, or an incorrect product, please contact Cedargrain customer service.

Where available, photographs of the product, packaging, and affected areas may help us review the issue.

We will assess the information provided and communicate appropriate next steps based on the circumstances and applicable consumer rights.

Nothing in these Terms removes any legal remedy available for products that are damaged, defective, incorrectly supplied, or otherwise nonconforming.

10. 14-Day Returns and Withdrawal Rights

Cedargrain offers customers a 14-day return and withdrawal period.

You may request a return or withdraw from your purchase within 14 calendar days after receiving your order, without providing a reason.

For orders delivered in multiple shipments, the 14-day period begins when the final item is received.

To exercise your withdrawal right, notify us by email within the applicable period and clearly state your decision to withdraw from the purchase.

Customers may use the model withdrawal form provided in our Returns & Refunds Policy, although use of that form is not mandatory.

This 14-day withdrawal arrangement is a policy offered by Cedargrain and does not restrict additional rights provided under applicable law.

11. Refund Amounts and Processing

Following a valid withdrawal, Cedargrain will refund the applicable purchase amount, including the original standard delivery cost based on the lowest-cost standard delivery option offered for the order.

Any additional charge for a more expensive delivery option selected by the customer is not included in the standard delivery refund to the extent permitted by applicable law.

Refunds will be issued without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw from the contract.

We may withhold the refund only until the earlier of:

• Receipt of the returned products; or
• Receipt of evidence that the products have been sent back.

The bank posting period is an external processing estimate and does not extend Cedargrain's obligation to issue a refund within the applicable deadline.

Refunds will normally be made using the original payment method unless another arrangement is agreed upon where legally permitted.

12. Product Defects and Consumer Remedies

We aim to provide furniture and home décor products that correspond to the descriptions and specifications presented at the time of purchase.

If a product is defective, materially different from its description, or otherwise fails to meet applicable legal requirements, please contact us with the relevant order information.

Depending on the circumstances and applicable law, appropriate remedies may include a replacement, refund, or another legally required resolution.

These Terms do not establish an additional fixed product warranty or reduce any mandatory warranty rights or remedies that may apply under federal or state law.

13. Order Cancellation and Changes

If you wish to request a change or cancellation of an order, please contact Cedargrain customer service with your order number and the details of your request.

We will review the order status and advise you of the available options.

Whether a requested change can be completed may depend on the stage of order processing or shipment.

Any applicable cancellation, withdrawal, or refund rights will remain available in accordance with our Returns & Refunds Policy and mandatory consumer protection laws.

14. Customer Communications

Customers may contact Cedargrain regarding product information, purchases, shipping, returns, refunds, or other matters relating to our online store.

To help us identify and review order-related requests, customers are encouraged to include their order number and relevant information when contacting customer service.

We may use the contact information provided with an order to communicate about fulfillment, delivery, payment-related matters, returns, or customer support.

Customer communications involving personal information are subject to our Privacy Policy and applicable data protection requirements.

15. Intellectual Property

Website content, including product descriptions, original photographs, text, graphics, branding elements, and website design materials, may be protected by copyright, trademark, or other intellectual property laws.

Such rights belong to their respective lawful owners.

Visitors may access and view website content for personal, lawful shopping and informational purposes.

Unauthorized reproduction, commercial distribution, or misuse of protected content may violate applicable intellectual property laws.

16. Privacy and Personal Information

We recognize the importance of protecting customer information during online shopping.

Personal information provided through the website may be processed for purposes such as order fulfillment, payment administration, shipping, returns, refunds, customer support, and applicable legal compliance.

Further information concerning personal data categories, processing purposes, disclosures, retention, and applicable privacy rights is provided in our Privacy Policy.

Nothing in these Terms limits any mandatory privacy rights available under applicable law.

17. Third-Party Services

Our website may rely on third-party service providers for certain operational functions, including payment processing, website infrastructure, or order delivery.

Where customers interact directly with an independently operated third-party service, that provider's applicable terms and privacy practices may also apply.

We encourage customers to review relevant third-party information when using those services.

The involvement of a third-party provider does not automatically remove any responsibility that Cedargrain has under applicable consumer protection law.

18. Website Availability and Technical Issues

We aim to maintain a functional and accessible online shopping experience.

Website availability may occasionally be affected by technical maintenance, system interruptions, network issues, or circumstances outside reasonable operational control.

If a technical issue affects an order or payment, customers should contact us so the matter can be reviewed.

Nothing in this section excludes liability or remedies that cannot lawfully be excluded under applicable consumer protection requirements.

19. Responsibility and Limitations of Liability

Cedargrain is responsible for fulfilling its contractual and legal obligations in accordance with applicable law.

We are not responsible for losses caused solely by circumstances beyond our reasonable control to the extent such responsibility may lawfully be excluded.

Nothing in these Terms is intended to exclude or limit liability for fraud, intentional misconduct, or any other matter for which liability cannot legally be excluded or restricted.

Nothing in this section reduces customers' statutory rights concerning defective products, inaccurate descriptions, non-delivery, refunds, or other legally protected matters.

Any limitation of liability applies only to the extent permitted by the laws governing the relevant transaction.

20. Events Beyond Reasonable Control

Certain events outside reasonable control may affect website operations, transportation, or order fulfillment.

Examples may include severe weather, natural disasters, major transportation disruptions, government restrictions, or significant infrastructure failures.

Where such circumstances affect an order, we will communicate relevant information and address the situation in accordance with applicable contractual obligations and consumer protection laws.

This provision does not eliminate any legally required cancellation, delivery, or refund rights.

21. Disputes and Customer Complaints

If you have a concern about a product, order, payment, delivery, or another aspect of our service, please contact Cedargrain customer service.

We encourage customers to provide relevant details so that the matter can be reviewed and an appropriate resolution considered.

We aim to address complaints fairly and consistently with applicable legal requirements.

These Terms do not require customers to waive statutory remedies, mandatory legal protections, or access to courts or other procedures available under applicable law.

22. Applicable Laws and Consumer Protection

These Terms are intended to operate consistently with applicable United States federal and state consumer protection requirements.

Mandatory legal protections concerning advertising, online purchases, payment transactions, delivery, refunds, privacy, and product-related remedies remain applicable where required.

If a provision of these Terms conflicts with a mandatory legal requirement, that legal requirement will prevail to the extent of the conflict.

23. Changes to These Terms

Cedargrain may update these Terms when necessary to reflect changes in website operations, customer services, applicable laws, or other relevant circumstances.

Changes will be made available through the website, and additional notice will be provided where required by law.

Changes to these Terms will not retroactively remove mandatory rights or alter existing contractual obligations in a manner prohibited by applicable law.

For a completed purchase, the terms applicable to that transaction remain subject to the agreement made at the time of purchase and any mandatory legal requirements.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be ineffective only to the extent of the relevant legal restriction.

The remaining provisions will continue to apply to the extent legally permitted, without affecting any mandatory consumer rights.

25. Relationship to Other Store Policies

These Terms should be read together with Cedargrain's other applicable customer information pages, including:

• Returns & Refunds Policy
• Privacy Policy
• Applicable shipping and delivery information
• Product-specific descriptions and purchasing information

Where a more specific policy addresses a particular issue, that policy should be considered together with these Terms, subject to mandatory legal requirements and the information provided to the customer at the time of purchase.

26. Contact Information

If you have any questions about these Terms of Service, a product, an existing order, or your rights as a customer, please contact Cedargrain using the details below.

Thank you for choosing Cedargrain. We appreciate the opportunity to help you create a comfortable, welcoming, and thoughtfully furnished home.