CEDARGRAIN · SHIPPING INFORMATION

Shipping & Delivery Policy

At Cedargrain, we understand that reliable delivery is an important part of purchasing furniture and home décor online. This policy explains our shipping destinations, order processing times, estimated delivery times, shipping charges, and important information about receiving your order.

1. Shipping Destinations

Cedargrain provides shipping services to customers within the United States.

Our shipping policy applies to eligible orders placed through the Cedargrain online store for delivery to addresses within our supported U.S. delivery area.

Please ensure that your delivery information is complete and accurate when placing your order to help avoid preventable delivery issues.

2. Order Processing Time

Orders placed through Cedargrain are generally processed within the following timeframe:

Order processing refers to the time required to review, prepare, and arrange an order for shipment after it has been placed.

Processing time is separate from the estimated delivery period.

Business days exclude Saturdays, Sundays, and applicable public holidays.

3. Estimated Delivery Time

Once an order has been processed and dispatched, the estimated delivery timeframe is:

This delivery estimate refers to the period after the order has been dispatched and does not include the initial order processing period.

Actual delivery timing may vary depending on the circumstances affecting an individual shipment.

We encourage customers to consider both processing and delivery periods when planning furniture purchases for a particular occasion or room arrangement.

4. Total Estimated Fulfillment Time

The total estimated time between placing an order and receiving it consists of two separate stages:

The combined timeframe is an estimate calculated by adding the processing period to the delivery period. It is not a separate guaranteed delivery commitment.

Business days do not include weekends or applicable public holidays.

5. Shipping Fees

Our shipping charges are based on the total order value.

The applicable shipping charge is determined according to the order value and will be displayed before the purchase is completed.

Free standard shipping applies to orders meeting or exceeding the stated $109.99 threshold.

6. Taxes and Additional Charges

All applicable taxes and related charges are included in the displayed product prices.

Customers are not required to pay additional taxes or undisclosed charges beyond the applicable shipping fee communicated during checkout.

The total payable amount, including any applicable shipping fee, will be presented before the order is finalized.

This approach is intended to provide clear pricing information and help customers understand the cost of their purchase before payment.

7. Delivery Address Information

Customers are responsible for providing accurate delivery information when completing an order.

Before confirming a purchase, please review the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information.

If you identify an error in the delivery information after placing an order, please contact Cedargrain customer service as soon as possible.

We will review the request and advise whether the delivery information can be updated based on the order's current processing status.

Providing accurate information helps reduce avoidable delivery problems, particularly for furniture and other large home products.

8. Furniture and Home Décor Deliveries

Furniture and home décor products vary in dimensions, materials, weight, and packaging requirements.

Before placing an order, customers are encouraged to review the product measurements and consider the available space at the intended delivery location.

For larger furniture items, please consider relevant access dimensions, including entryways, hallways, staircases, and the intended placement area.

If you have questions about the dimensions or specifications of a product before ordering, please contact our customer service team.

9. Delivery Delays

We aim to fulfill orders within the processing and delivery timeframes described in this policy.

However, unexpected circumstances may occasionally affect delivery timing.

If we become unable to ship an order within the stated timeframe, we will provide the required delay information and offer the customer an opportunity to agree to a revised shipping timeframe or cancel the order for a refund, as required by applicable law.

Any applicable refund following a cancellation will be handled in accordance with relevant consumer protection requirements.

We encourage customers to contact us if they have questions or concerns about an order that has not arrived within the estimated period.

10. Damaged or Incorrect Deliveries

If an item arrives damaged, defective, incomplete, or different from the product ordered, please contact Cedargrain customer service.

To help us review the situation, please provide your order number, a description of the issue, and relevant photographs where available.

We will review the information and communicate the appropriate next steps.

Nothing in this policy limits any rights or remedies available to customers for damaged, defective, or incorrectly supplied goods under applicable law.

11. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team at lumaria@cedargrain.com.

Please include your order number and the name associated with the purchase.

We will review the available order and delivery information and provide assistance based on the circumstances.

Any applicable cancellation, refund, or other consumer rights relating to non-delivery remain available under relevant law.

12. Order Changes and Cancellation Requests

If you need to request a change to your delivery information or cancel an order, please contact our customer service team with your order number and request details.

We will review the order status and explain the available options.

Whether a requested change can be completed may depend on the stage of order processing or dispatch.

Nothing in this section restricts any mandatory cancellation, withdrawal, or refund rights available under applicable law or our Returns & Refunds Policy.

13. Returns and Refunds

Cedargrain offers a 14-day return and withdrawal period for customers who wish to return a purchase without providing a reason.

Customers may notify us of their decision to withdraw within 14 calendar days after receiving their order, or the final item when an order is delivered in multiple shipments.

Following a valid withdrawal, the applicable refund includes the purchase price and the original lowest-cost standard delivery charge.

Refunds will be issued without undue delay and no later than 14 calendar days after we are informed of the withdrawal decision, although we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Refund processing generally takes 3–5 business days after initiation. The customer's bank or payment provider may require an additional 5–15 business days to post the funds.

For further details, please refer to our Returns & Refunds Policy or contact our customer service team.

14. Customer Support

If you have questions about shipping fees, order processing, delivery estimates, or an existing purchase, our customer service team can assist you.

When contacting us about an order, please provide the relevant order number and a brief description of your inquiry.

We will review your request and provide the appropriate information or assistance.

15. Consumer Protection and Policy Consistency

This Shipping & Delivery Policy is intended to operate consistently with applicable United States consumer protection laws and the other customer policies provided by Cedargrain.

Customers retain any mandatory rights relating to shipment delays, non-delivery, cancellation, refunds, and products that do not conform to the purchase agreement.

If any provision of this policy conflicts with mandatory applicable law, the relevant legal requirement will prevail to the extent of the inconsistency.

16. Contact Information

For questions regarding shipping, delivery, or an existing order, please contact Cedargrain using the information below.

Thank you for shopping with Cedargrain. We appreciate your trust and look forward to helping you furnish your home with comfort, care, and confidence.