CEDARGRAIN · CUSTOMER SUPPORT

Order Changes & Cancellations

Helpful Guidance for Updating or Cancelling Your Order.

At Cedargrain, we understand that plans can change after an online purchase. You may need to correct a shipping address, adjust a product selection, change a quantity, or request cancellation. This guide explains how to contact us about an existing order, what changes may be possible at different fulfillment stages, and how cancellation requests relate to our returns and refunds procedures.

1. Can I Change or Cancel My Order?

If you need to modify or cancel an order, please contact Cedargrain as soon as possible.

Whether a requested change can be completed depends on the order's current processing and fulfillment status.

Requests may include:

• Correcting the recipient's name or contact information.
• Updating the shipping address.
• Changing a selected product size, color, or variation.
• Adjusting the quantity of an item.
• Requesting removal of an item from an order.
• Requesting cancellation of an entire order.

Submitting a request does not automatically change or cancel an order. We must first review its status and determine which options remain available.

2. When Should I Request a Change?

We recommend contacting Cedargrain immediately after discovering an error or deciding to request a change.

Our estimated order processing time is 1–3 business days. However, this does not mean that changes remain possible throughout the entire processing period.

Once an order has progressed through preparation or dispatch, modifications may be restricted or unavailable.

3. How to Request an Order Modification

To request an order modification, email Cedargrain at lumaria@cedargrain.com.

Include the following information so we can identify your order and understand your request:

Please do not include passwords, complete payment card numbers, or sensitive authentication information in your message.

4. Changing Your Shipping Address

If you entered an incorrect shipping address, contact Cedargrain promptly.

Provide your order number and the corrected address, including all applicable details:

• Recipient's full name.
• Street number and street name.
• Apartment, suite, or unit number, if applicable.
• City and state.
• ZIP code.
• Contact phone number, where needed.

Shipping address changes depend on the fulfillment stage and cannot be guaranteed.

Once an order has been dispatched, redirecting the shipment may not be possible. Customers should carefully verify their address before completing checkout.

5. Changing Product Size, Color, or Variation

If you selected the wrong product option, please contact us as soon as possible.

Include the product name, the originally selected option, and the variation you would prefer.

For example, you may wish to request a different:

• Furniture size or configuration.
• Product color or finish.
• Rug size or design.
• Bedding size or pattern.
• Available product variation.

Changes depend on product availability and fulfillment progress. If the requested variation cannot be substituted, we can explain the options available for the existing order.

6. Changing Product Quantities

If you ordered too many or too few units of a product, contact Cedargrain with the quantity you would like to change.

Please specify whether you want to increase or decrease the number of units.

Quantity changes may affect:

• The total order value.
• Product availability.
• Applicable shipping charges.
• The amount payable or refundable.

If the original order cannot be modified, we will explain the available alternatives. Any additional purchase must be completed through an appropriate checkout process.

7. Removing an Item from an Order

If your order contains multiple products and you would like to remove one of them, please contact us promptly.

Include your order number, the product you would like removed, and the quantity affected.

Whether an item can be removed depends on the order's processing stage.

If removal is possible, any corresponding adjustment to the order amount and shipping charges will be reviewed.

If the order has already been dispatched, the applicable returns process may be the appropriate next step.

8. How to Request Order Cancellation

If you no longer wish to proceed with a purchase, contact Cedargrain to request cancellation.

Send your request to lumaria@cedargrain.com and include:

We will review the order's status and determine whether cancellation can still be completed before dispatch.

A cancellation request is not considered completed merely because it has been submitted. Please review any response or confirmation regarding the request.

9. Order Changes at Different Fulfillment Stages

The options available may depend on how far your order has progressed.

This table provides general guidance. Each request is subject to the circumstances of the individual order and applicable consumer rights.

10. What Happens If My Order Has Already Shipped?

Once an order has been dispatched, it may no longer be possible to modify its contents or stop the delivery process.

If you no longer want the item, please contact Cedargrain for guidance and review our Returns & Refunds Policy.

Do not assume that refusing delivery or sending an item back without following the applicable return instructions will automatically complete a cancellation or refund.

Our return and withdrawal procedures remain available according to their stated conditions and applicable law.

11. Order Processing and Delivery Timeframes

When considering a change or cancellation request, please keep our estimated fulfillment schedule in mind.

Business days exclude weekends and applicable public holidays.

These estimates do not establish a guaranteed period during which an order can be changed or cancelled.

12. Will Changing My Order Affect Shipping Costs?

Changes to an order may affect its total value and any applicable shipping charges.

Cedargrain's stated standard shipping rates are:

If a modification changes the order value, we will review any corresponding payment or shipping adjustment.

Any applicable charges should be reviewed before an amended purchase is finalized. Please consult the Shipping & Delivery Policy for further details.

13. Refunds for Successfully Cancelled Orders

If an order is successfully cancelled after payment has been collected, any refund due will be handled according to the circumstances of the cancellation, the applicable payment process, and relevant consumer protections.

For refunds initiated by Cedargrain, processing generally takes 3–5 business days.

After initiation, the customer's financial institution may require an additional 5–15 business days for the funds to appear in the account.

These are processing estimates, not a statement that every cancellation will require the full period. Applicable legal refund deadlines continue to apply.

14. Returns After Delivery

If your order has already arrived and you no longer wish to keep it, please review our Returns & Refunds Policy.

Cedargrain offers a 14-calendar-day return and withdrawal period after receipt of an order.

Customers may notify us of their decision to return a purchase without providing a reason within this period, subject to the applicable policy terms.

Following a valid full withdrawal, the applicable refund includes the purchase price and the original lowest-cost standard delivery charge.

Refunds are issued without undue delay and no later than 14 calendar days after we are informed of a valid withdrawal. We may withhold a refund until the returned goods are received or evidence of their dispatch is provided, whichever occurs first.

For return instructions and complete conditions, please consult our full Returns & Refunds Policy. Nothing on this page limits rights provided by applicable law.

15. What If I Ordered the Wrong Product?

If you realize that you selected the wrong product, contact us as soon as possible.

Include your order number, the product originally selected, and the correction you would like to request.

If the order has not progressed too far through fulfillment, we can review whether a change or cancellation is possible.

If the item has already been dispatched or delivered, the applicable returns process may be the appropriate next step.

Before placing a replacement order, review the product description, dimensions, variation, and intended use carefully.

16. Duplicate Orders

If you believe that you accidentally placed the same order more than once, review your available order information before making another purchase.

Contact Cedargrain promptly and provide the order numbers associated with the possible duplicate purchases.

We can review the information and determine whether an unwanted order can still be cancelled.

If a duplicate order has already been dispatched, the applicable return and refund procedures may need to be followed.

17. Payment Adjustments After an Order Change

An approved order modification may result in a different order total.

For example, a change in quantity or product variation may affect the amount payable.

Depending on the circumstances, an adjustment may involve:

• A reduction in the order amount.
• An additional amount requiring payment.
• A change in applicable shipping charges.
• A refund of an amount previously collected.

We will review any applicable adjustment before confirming the available course of action. Customers should not send payment information through ordinary email.

18. What If My Cancellation Request Cannot Be Completed?

There may be situations in which an order cannot be cancelled through the normal pre-dispatch process.

This may occur when the order has already progressed through fulfillment or has been dispatched.

If cancellation is no longer available, contact us to understand the next steps and review the Returns & Refunds Policy.

A limitation on pre-dispatch cancellation does not remove any applicable post-delivery return rights or other rights provided by law.

19. How to Confirm Whether a Change Was Completed

After requesting a change or cancellation, review the response provided regarding your order.

Do not assume that a requested modification has been completed until it has been confirmed.

When reviewing the outcome, check:

• The order number involved.
• The product or information affected.
• The change that has been confirmed, if any.
• Any adjustment to the order total.
• Any additional instructions provided.

If the outcome is unclear, contact Cedargrain for clarification before taking further action.

20. Tips to Avoid Order Changes and Cancellations

Reviewing your order carefully before checkout can help reduce the need for corrections later.

Taking a few moments to verify these details can help make your shopping experience more convenient.

21. Frequently Asked Questions

Can I change my order after placing it?

You may contact Cedargrain to request a change. Whether it can be completed depends on the order's processing status and the nature of the request.

How do I request an order cancellation?

Email lumaria@cedargrain.com with your order number and clearly state that you would like to cancel the purchase.

Is there a guaranteed cancellation window before shipping?

No specific pre-dispatch cancellation window is guaranteed. Contact us as soon as possible because fulfillment may progress before the estimated processing period ends.

Can I change the shipping address?

You can request an address correction. Whether it is possible depends on the order's current fulfillment stage.

Can I change a product's size or color?

You may request a different available variation. Changes depend on availability and fulfillment progress.

Can I add another item to an existing order?

Contact Cedargrain to ask whether the order can be adjusted. If not, an additional purchase may need to be placed separately.

Can I remove only one item from my order?

You may request removal of an individual item. Whether the request can be completed depends on the order's processing stage.

Can I cancel an order that has already shipped?

Pre-dispatch cancellation may no longer be possible. Please contact us and review the applicable return and withdrawal procedures.

Will I receive a refund if my paid order is successfully cancelled?

Any refund due following a successful cancellation will be handled according to the circumstances, the payment process, and applicable consumer protections.

How long does a refund take?

Refund processing generally takes 3–5 business days after initiation. The financial institution may require an additional 5–15 business days for the funds to appear.

Can I return a product after delivery?

Cedargrain offers a 14-calendar-day return and withdrawal notification period after receipt, subject to the applicable policy conditions.

What if I accidentally placed two orders?

Contact Cedargrain promptly and provide both order numbers so the duplicate purchases can be reviewed.

Does sending an email automatically cancel my order?

No. A request must be reviewed, and the outcome should be confirmed. This does not affect any valid withdrawal notice or rights provided under applicable law.

What information should I include when contacting support?

Include your order number, the email address used during checkout, and a clear explanation of the change or cancellation requested.

22. Our Approach to Order Assistance

At Cedargrain, we believe that clear information and practical support are important parts of a positive online shopping experience.

We encourage customers to review their purchases carefully before checkout and to contact us promptly if a correction is needed.

While not every change or cancellation request can be completed after fulfillment begins, we aim to provide clear guidance about the options available for each inquiry.

We appreciate your understanding and your interest in Cedargrain's home and lifestyle collections.

23. Contact Cedargrain

For order modifications, cancellations, address corrections, or questions about an existing purchase, please contact Cedargrain using the details below.

Include your order number and the specific action you would like to request.

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