CEDARGRAIN · PRODUCT INFORMATION

Product Images & Actual Product Differences

Understanding Product Photography, Colors, Dimensions, and Natural Variations.

At Cedargrain, we believe that clear product information is an important part of a confident online shopping experience. We aim to present our home and lifestyle collections through helpful product images, descriptions, and specifications. However, certain visual characteristics may appear slightly different when viewed on a screen compared with the physical product. This guide explains the reasons behind reasonable visual variations, what customers should review before ordering, and how to contact us if a received item materially differs from its description.

1. Purpose of This Product Information Guide

This guide explains how product photographs, digital displays, lighting conditions, measurements, and material characteristics may influence the appearance of items sold online.

It is intended to help customers understand:

• Why product colors may appear different on different screens.
• How lighting and photography influence appearance.
• Why some materials may have natural variations.
• How product measurements should be interpreted.
• How to identify the product variation being purchased.
• What to do if an item materially differs from its description.
• How applicable return and refund procedures work.

This guide does not permit material inaccuracies in product descriptions or reduce any rights available under applicable consumer protection laws.

2. Product Images Are Visual References

Product photographs are provided to help customers understand the appearance, design, and general characteristics of an item.

Images may show a product from different angles or in a styled environment to demonstrate how it could look in everyday use.

Depending on the product listing, photographs may include:

• Individual product views.
• Close-up images of relevant details.
• Different product angles.
• Room or lifestyle settings.
• Available colors or variations.
• Illustrations of intended placement or use.

Customers should review the product title, selected variation, description, and specifications alongside the images.

Photographs are intended to support product understanding and should not be interpreted as including additional accessories or decorative items unless the listing expressly identifies them as included.

3. Differences in Color Appearance

Colors displayed in online photographs may differ slightly from the appearance of the physical product.

Several factors can influence how colors are perceived, including:

• Screen brightness and contrast settings.
• Display color calibration.
• Differences between phones, tablets, and computers.
• Ambient lighting around the display.
• Photography lighting and exposure.
• The lighting conditions in which the product is used.

For example, a neutral-colored fabric may appear warmer under yellow indoor lighting and cooler in natural daylight.

Minor differences in perceived color may occur, but a substantial discrepancy from the advertised color should be reported to Cedargrain for review.

4. Screen and Display Settings

Electronic displays do not always reproduce colors in exactly the same way.

Two devices showing the same product photograph may display different shades, brightness levels, or color temperatures.

Common influencing factors include:

• Display technology.
• Brightness and contrast.
• Color temperature settings.
• Night mode or blue-light reduction features.
• Automatic screen adjustments.
• Individual device calibration.

For a more balanced impression of a product's appearance, consider reviewing images on a display with standard brightness and color settings.

5. Photography Lighting and Environmental Conditions

Lighting plays an important role in product photography.

A product may appear different under natural daylight, warm indoor lighting, or cool artificial lighting.

Lighting can affect the appearance of:

• Wood-like finishes and grain patterns.
• Metallic surfaces.
• Upholstery and fabric textures.
• Rug colors and patterns.
• Glossy or reflective decorative surfaces.
• Painted or coated finishes.

Shadows, reflections, and surrounding colors may also influence how an item appears in a photograph.

These effects do not change the product's stated specifications, and material product characteristics should remain consistent with the relevant listing.

6. Product Dimensions and Measurement Differences

Product dimensions are important when selecting furniture, storage items, rugs, bedding, and other home essentials.

Customers should review the measurements provided on the individual product page before purchasing.

Where dimensions are supplied, they may describe:

• Overall width.
• Overall height.
• Overall depth or length.
• Seat or surface dimensions, where applicable.
• Storage compartment measurements, where specified.
• Product-specific sizing information.

Small measurement differences may arise from the measurement method, product construction, or characteristics of the material, where applicable.

Any stated tolerance must be supported by the individual product information. Significant discrepancies from advertised dimensions should be reported for review.

7. Understanding Product Scale in Photographs

Photographs can sometimes make an item appear larger or smaller than it is in reality.

This may be influenced by camera angle, lens perspective, furniture placement, and the surrounding environment.

For example, a decorative item photographed close to the camera may appear larger relative to the surrounding furniture.

Before ordering, we recommend:

• Reviewing the listed dimensions.
• Measuring the intended placement area.
• Checking doorways and access routes for larger products.
• Considering surrounding furniture proportions.
• Allowing sufficient space for movement and everyday use.

Product photographs should not replace the dimensions and specifications provided in the listing.

8. Natural Material and Texture Variations

Some products made with natural or textured materials may show variations in appearance.

Depending on the materials identified in the product listing, these characteristics may include:

• Differences in grain patterns.
• Subtle variations in surface texture.
• Natural differences in color tone.
• Variations in pattern distribution.
• Differences in the appearance of woven materials.

Such characteristics may be normal for certain materials and production methods.

However, natural variation should not be used to justify damage, undisclosed material substitutions, or substantial differences from the product description.

9. Furniture Finishes and Surface Appearance

Furniture finishes can look different depending on lighting, viewing angle, and surface texture.

Depending on the product, relevant finish characteristics may include:

• Matte or glossy appearance.
• Reflective qualities.
• Visible grain or decorative patterns.
• Surface texture.
• Color undertones.
• Appearance under direct or indirect lighting.

Customers should refer to the specific material and finish information provided for each item.

A product advertised with a particular finish or material should correspond to that description. If the received item appears materially different, please contact us.

10. Fabric, Upholstery, and Bedding Appearance

Fabric products may look different depending on their texture, the direction of the fibers, and the surrounding lighting.

For upholstery, bedding, cushions, and other home textiles, the appearance may be influenced by:

• Fabric weave and texture.
• Lighting direction.
• Surface reflections.
• Folds and draping.
• Product positioning.
• Temporary packaging creases.

Customers should review the product's stated material, size, color, and care information before ordering.

Material composition and other advertised specifications must not be treated as merely illustrative.

11. Rugs and Patterned Home Textiles

Rugs and patterned textiles may appear different depending on the angle of photography, the direction of the fibers, and the size of the product.

When choosing a rug or patterned textile, consider:

• The stated dimensions.
• The selected pattern or variation.
• The colors shown in the listing.
• The intended room lighting.
• The surrounding furniture and flooring.

Pattern placement and appearance may vary where the product description identifies such characteristics.

If the delivered rug or textile is substantially different from the advertised design, size, or material, contact Cedargrain for assistance.

12. Lifestyle Photography and Decorative Accessories

Some product images may show items in furnished rooms, outdoor spaces, or other styled settings.

These images are intended to help customers visualize how a product may fit into a particular environment.

Unless expressly stated in the product listing, surrounding decorative elements are not necessarily included in the purchase.

Examples may include:

• Additional furniture.
• Decorative cushions or throws.
• Plants and decorative objects.
• Lighting accessories.
• Rugs and other room furnishings.
• Background items used for styling.

The product title, selected variation, description, and stated package contents should identify what is included with the purchase.

13. Product Variations and Selected Options

Some product listings may offer multiple sizes, colors, finishes, or other variations.

Images associated with a listing may show more than one available option.

Before completing checkout, please verify:

• The selected product variation.
• The selected size.
• The selected color or finish.
• The selected quantity.
• The product details displayed for the chosen option.

The item supplied should correspond to the variation purchased. If a different option is delivered, please contact Cedargrain.

14. Product Packaging and Temporary Appearance Changes

Some products may show temporary visual effects after being stored or transported in packaging.

Depending on the item, these may include:

• Fabric folds or creases.
• Flattened textile fibers.
• Temporary compression marks.
• Changes in the way soft materials are arranged.

Where appropriate, follow the product's care instructions to address temporary packaging effects.

Do not assume that every visible change is temporary. Tears, broken components, permanent deformation, or other defects should be reported for review.

15. Differences Between Product Images and Actual Items

The following table explains common types of visual differences and how they should be considered.

This table provides general guidance and does not establish permission to supply products that materially differ from their advertised descriptions.

16. Product Descriptions and Specifications

Product descriptions and specifications provide important information beyond the photographs.

Depending on the item, this information may include:

• Product name and intended use.
• Dimensions and size options.
• Materials and finishes.
• Available colors or variations.
• Package contents.
• Assembly information.
• Care instructions.
• Other product-specific details.

Customers should review all relevant information before purchasing.

Cedargrain aims to provide accurate product information. If a listing contains an error or an important detail is unclear, customers may contact us for clarification.

17. Material Differences and Product Substitutions

Reasonable visual variation is different from receiving a product made from an undisclosed or substantially different material.

For example, a difference in how a surface appears under lighting should not be confused with a difference in the material identified in the listing.

Products should correspond to their advertised material descriptions and selected variations.

If you believe the delivered product contains a material, finish, or construction that materially differs from the listing, please contact Cedargrain with the relevant order details.

18. How to Evaluate Product Information Before Ordering

We recommend reviewing both the visual presentation and written product information.

Taking these steps may help reduce misunderstandings about product appearance and suitability.

19. When a Difference Should Be Reported

Minor differences caused by lighting, display settings, or disclosed material characteristics may be expected in some circumstances.

However, customers should contact Cedargrain if they receive an item that appears materially inconsistent with the advertised product.

Examples include:

• A substantially different product color.
• Significantly incorrect dimensions.
• An incorrect product variation.
• A material that differs from the description.
• A substantially different design or pattern.
• Missing advertised components.
• A product that is damaged or defective.

Each concern will be reviewed according to the relevant order information, our policies, and applicable law.

20. What to Do If Your Product Does Not Match the Listing

If you believe your delivered item differs materially from its description or photographs, please contact Cedargrain.

We recommend the following steps:

Do not continue using a product if the discrepancy involves a potential safety concern.

21. Supporting Information for Product Concerns

When contacting us about a product difference, please provide the information available to you.

Helpful details include:

• Your order number.
• The product name.
• The selected size, color, or variation.
• A description of the difference.
• Relevant photographs, if available.
• Measurements, where the concern relates to size.
• Other information that may help explain the issue.

Photographs and measurements can be useful for reviewing a concern, but this guide does not make them an automatic prerequisite for exercising applicable consumer rights.

22. Returns and Refunds for Product Differences

If a received product does not meet your expectations, please review Cedargrain's Returns & Refunds Policy.

Cedargrain offers a 14-calendar-day return and withdrawal period after receipt of an order.

Customers may notify us of their decision to return a purchase without providing a reason within this period, subject to the applicable policy conditions.

Following a valid full withdrawal, the applicable refund includes the purchase price and the original lowest-cost standard delivery charge.

Refunds are issued without undue delay and no later than 14 calendar days after we are informed of a valid withdrawal. We may withhold the refund until the returned goods are received or evidence that they have been sent back is provided, whichever occurs first.

Refund processing generally takes 3–5 business days after initiation, and financial institutions may require an additional 5–15 business days for the funds to appear.

Where a product is materially misdescribed, defective, or incorrect, additional remedies may apply under relevant law. This guide does not restrict those remedies.

23. Frequently Asked Questions

Why does the product color look different from the website image?

Color appearance may vary due to screen settings, lighting, photography, and surrounding conditions. Substantial differences from the advertised color should be reported.

Are product photographs completely identical to the physical item?

Photographs are intended to represent the product, but minor visual variations may occur. The actual product should correspond to its material description, specifications, and selected variation.

Can product dimensions differ slightly?

Small differences may occur due to measurement methods or disclosed product characteristics. Significant differences from the advertised dimensions should be reported.

Why does a furniture finish look different under indoor lighting?

Lighting temperature, shadows, reflections, and viewing angles can affect the appearance of furniture surfaces.

Are natural grain and texture variations normal?

Some materials may show natural variations, where relevant to the product's stated composition. Such variations do not justify undisclosed material differences or product defects.

Are decorative accessories shown in product images included?

Not necessarily. Please review the product description and stated package contents to determine what is included.

Why does the product appear larger in the photograph?

Camera perspective and room styling can influence apparent scale. Always use the listed dimensions when planning a purchase.

What if I receive the wrong color or size?

Contact Cedargrain with your order number and the selected variation. We will review the discrepancy and applicable resolution options.

What if the material differs from the product description?

Contact Cedargrain for assistance. A material discrepancy should not be treated as a routine photography variation.

Can I return an item because its appearance does not suit my room?

Cedargrain offers a 14-calendar-day return and withdrawal period after receipt, subject to the full Returns & Refunds Policy.

Are photographs required when reporting a difference?

Photographs may help explain the issue, but this guide does not make them an automatic condition for exercising applicable consumer rights.

Does this guide mean Cedargrain can deliver a substantially different product?

No. Reasonable visual variation does not permit materially inaccurate descriptions, incorrect products, or undisclosed substitutions.

Who should I contact about a product discrepancy?

Email Cedargrain at lumaria@cedargrain.com with your order number and a description of the concern.

24. Consumer Rights and Product Accuracy

This guide explains reasonable differences in visual appearance that may result from photography, display technology, lighting, measurement methods, or disclosed material characteristics.

It does not exclude or limit responsibility for:

• Materially inaccurate product descriptions.
• Incorrectly supplied products.
• Undisclosed material substitutions.
• Significant discrepancies in advertised specifications.
• Damaged or defective goods.
• Other issues covered by applicable consumer protection laws.

Nothing in this guide is intended to waive or restrict non-waivable consumer rights.

If a provision conflicts with mandatory applicable law, that law will take precedence.

25. Our Commitment to Clear Product Information

At Cedargrain, we recognize that customers rely on product images and descriptions when making online purchases.

We aim to present helpful information about our furniture, storage, home décor, rugs, bedding, outdoor living, and other lifestyle products.

We encourage customers to review product details carefully and contact us whenever an important characteristic is unclear.

When concerns arise about an item's appearance or conformity with its description, we welcome the opportunity to review the information and explain the available next steps.

Our goal is to support informed shopping decisions and a more comfortable experience with products selected for everyday living.

26. Contact Cedargrain

If you have questions about product photographs, colors, dimensions, materials, or differences between an advertised item and the product received, please contact Cedargrain.

For order-related concerns, include your order number, product name, and a clear explanation of the issue.

Cedargrain — Inspired by Home. Designed for Everyday Living.

Thoughtful home and lifestyle products, supported by clear information and practical customer guidance.