CEDARGRAIN · DELIVERY & CUSTOMER CARE

Delivery Receipt & Inspection Policy

Helpful Guidance for Receiving, Unpacking, and Inspecting Your Order.

At Cedargrain, we want customers to feel informed and confident when receiving their purchases. Whether you have ordered furniture, home décor, rugs, bedding, storage solutions, outdoor living products, or other lifestyle essentials, inspecting your delivery can help identify concerns early. This policy explains recommended receiving procedures, how to check your items, and what to do if an order arrives damaged, incomplete, incorrect, or cannot be located.

1. Purpose and Scope

This policy provides guidance for inspecting orders delivered to customers in the United States.

It applies to purchases made through Cedargrain's online store, including products within our home and lifestyle collections.

Our recommendations are intended to help customers:

• Check the condition of delivered packaging.
• Verify that the correct products have arrived.
• Identify visible or concealed product damage.
• Check quantities, accessories, and components.
• Report delivery-related concerns clearly.
• Understand available support and return procedures.

These inspection recommendations do not replace our Returns & Refunds Policy or limit any rights and remedies available under applicable law.

2. Preparing to Receive Your Delivery

Before your order arrives, we recommend reviewing your purchase information and any available delivery updates.

Helpful preparations include:

• Confirming the delivery address associated with your order.
• Keeping your order number available.
• Reviewing the products and quantities purchased.
• Checking any delivery instructions associated with the shipment.
• Preparing a suitable space for safely opening and inspecting the package.
• Making sure larger items can be handled without unnecessary strain or risk.

Delivery arrangements may vary depending on the product, destination, and shipment circumstances.

3. Checking the Package Upon Arrival

When your order arrives, visually inspect the outer packaging before opening it whenever reasonably possible.

Look for signs such as:

• Crushed or significantly dented corners.
• Torn or punctured packaging.
• Open or damaged seals.
• Visible moisture or water damage.
• Unusual deformation of the package.
• Loose contents or other indications of possible damage.

Packaging wear does not always indicate product damage, but significant damage should be documented before unpacking.

If the package appears unsafe to handle, avoid opening or moving it in a way that could cause injury.

4. Signing for a Delivery

Some deliveries may require acknowledgment or a signature, while others may be completed without a signature.

If you are asked to acknowledge receipt, we recommend checking the visible condition of the package first, when circumstances permit.

If you notice significant external damage, document the condition and raise the concern through the available delivery procedure.

Acceptance of a package does not waive applicable consumer rights or prevent you from reporting damage discovered after unpacking.

5. Unpacking Your Order Safely

Open packages carefully to avoid accidentally damaging the product or injuring yourself.

We recommend the following precautions:

• Place the package on a stable surface.
• Use cutting tools carefully and avoid cutting deeply into the packaging.
• Keep sharp tools away from upholstery, textiles, and finished surfaces.
• Remove protective materials gradually.
• Keep small packaging components away from children and pets.
• Ask for assistance when lifting or moving heavy items.
• Follow any product-specific unpacking instructions provided.

For products containing glass, metal edges, or heavy components, use additional caution during unpacking and handling.

6. Verify the Products and Quantities

After opening the package, compare the delivered items with your order details.

Check the following information:

If the contents do not match your purchase, contact Cedargrain with your order number and a description of the discrepancy.

7. Inspecting Furniture and Storage Products

Furniture and storage products may require additional inspection because they can include multiple components, finished surfaces, and assembly hardware.

Depending on the item, check:

• Visible surfaces for scratches, chips, cracks, or dents.
• Edges and corners for damage.
• Panels, shelves, drawers, and doors for visible defects.
• Hardware and fasteners against the supplied component list.
• Structural components for visible bending or breakage.
• Glass or mirrored elements for cracks or chips.
• Upholstery for tears, stains, or unusual damage.

Follow the product's assembly instructions and avoid using furniture with damaged structural components.

If you discover a potentially unsafe defect, discontinue assembly or use and contact Cedargrain for assistance.

8. Inspecting Rugs, Bedding, and Home Textiles

For rugs, bedding, cushions, and other textile products, check the product's visible condition and compare it with the ordered variation.

Recommended inspection points include:

• Correct size, color, and pattern.
• Visible tears or damaged seams.
• Unexpected stains or discoloration.
• Missing components in multi-piece sets.
• Unusual damage to edges, stitching, or closures.
• Care labels and supplied product instructions.

Some textiles may show temporary folds or creases from packaging. Follow the applicable care instructions before attempting to remove them.

Do not apply heat, cleaning chemicals, or other treatments unless appropriate for the specific material.

9. Inspecting Home Décor and Fragile Items

Decorative products may include delicate finishes or breakable components.

When inspecting such items, look for:

• Cracks, chips, or breakage.
• Scratches or visible finish damage.
• Loose or detached decorative components.
• Unexpected deformation.
• Missing accessories.
• Differences between the received item and the ordered variation.

If an item is broken, handle it carefully. Avoid touching sharp fragments directly and do not use the product if doing so could create a safety risk.

10. Inspecting Outdoor Living Products

Outdoor living and garden products should be checked before installation, assembly, or outdoor use.

Depending on the product, inspect:

• Frames and structural components.
• Surface finishes and protective coatings.
• Connections and fastening points.
• Visible cracks, dents, or deformation.
• Included accessories or assembly hardware.
• Any product-specific installation or safety instructions.

Do not install or use an outdoor product with visibly damaged structural components until the concern has been reviewed.

11. Missing Parts and Assembly Components

Some furniture and home products may require assembly or include multiple parts.

Before beginning assembly, compare the contents with the supplied parts list, where one is provided.

If a component appears to be missing:

• Check the packaging and protective materials carefully.
• Review the component list or assembly instructions.
• Identify the missing part by its description or reference number, if available.
• Contact Cedargrain with your order number and the relevant information.

Do not substitute unsuitable hardware or assemble an item in a manner that could compromise its stability or safety.

12. Visible Damage vs. Concealed Damage

Product damage may be apparent immediately or discovered only after unpacking.

A package that appears undamaged externally may still contain a damaged product. Customers may report concealed damage discovered after delivery.

13. What to Do If Your Item Arrives Damaged

If you discover damage, contact Cedargrain and provide enough information for us to understand the issue.

We recommend the following steps:

We will review the information and explain the available resolution options under our policies and applicable law.

14. Incorrect Products or Variations

If you receive an item that differs from your order, please contact Cedargrain.

Examples include:

• An incorrect product.
• The wrong size or color.
• An incorrect model or variation.
• An incorrect quantity.
• A different item than the one shown in your order details.

Include your order number, the product you ordered, and a description of the item received.

Photographs of the product or its identifying label may help clarify the discrepancy, where available.

15. Missing Items from an Order

If an item appears to be missing from your delivery, compare the received products with your order details.

Where shipment information is available, review whether additional packages or deliveries are indicated.

If the discrepancy remains unresolved, contact Cedargrain and provide:

• Your order number.
• The missing product name.
• The quantity expected.
• The items actually received.
• Any relevant packaging or delivery information.

We will review the information and provide guidance based on the order circumstances.

16. Delivered Status but Package Not Received

If the available order information shows that a package has been delivered but you cannot locate it, please review the delivery details.

We recommend:

• Confirming the shipping address on your order.
• Checking appropriate package reception areas.
• Reviewing any available delivery notifications.
• Asking household members or authorized recipients whether they accepted the package.
• Contacting Cedargrain if the shipment remains missing.

A delivered status does not, by itself, resolve a customer's report of non-receipt. We will review the available information and applicable obligations.

17. Reporting a Delivery Concern

We recommend reporting missing, damaged, incomplete, or incorrect items promptly after discovering the issue.

Early notification may make it easier to document the condition of the package and identify relevant order information.

Not reporting a concern immediately upon delivery does not automatically invalidate a claim or remove any rights available under our policies or applicable law.

The applicable return and withdrawal periods are explained in our Returns & Refunds Policy.

18. Photographs and Supporting Information

When reporting a product or delivery concern, photographs may help us understand what happened.

Useful images may include:

• The outer packaging.
• Any visible packaging damage.
• The product as received.
• Close-up images of affected areas.
• Missing or damaged components identified in assembly instructions.
• Relevant product labels or identifying information.

Photographs are helpful supporting information where available, but this guide does not make photographic evidence an automatic prerequisite for exercising applicable consumer rights.

19. Keeping Original Packaging

We recommend retaining the original packaging and protective materials temporarily if you discover damage or believe a return may be necessary.

Packaging can sometimes help with:

• Documenting the condition of the delivery.
• Identifying the product or shipment.
• Protecting an item during an authorized return.
• Reviewing how components were originally packed.

However, the absence of original packaging does not automatically eliminate applicable statutory rights. Any return-packaging requirements must be considered alongside the full Returns & Refunds Policy and applicable law.

20. Inspection Before Assembly or Installation

For furniture, storage products, and other items requiring assembly or installation, we recommend checking components before beginning.

Review any supplied instructions and confirm that the required parts are present.

Do not assemble or install a product if you discover damage that may compromise its stability, operation, or safety.

If a problem becomes apparent during assembly, stop and contact Cedargrain for assistance.

Assembly does not automatically eliminate your rights regarding defective, damaged, or incorrectly supplied goods. The circumstances of each concern will be considered under applicable policies and law.

21. Recommended Inspection Checklist

Use the following checklist as a practical reference when receiving an order.

This checklist is recommended guidance rather than a mandatory condition for receiving customer support.

22. Delivery Timeframes and Inspection Planning

Cedargrain currently provides shipping services within the United States.

Our estimated processing and delivery schedule is:

Business days exclude weekends and applicable public holidays. These timeframes are estimates and not guaranteed arrival dates.

For complete shipping information, please consult our Shipping & Delivery Policy.

23. Returns, Refunds, and Product Concerns

If you wish to return a product after delivery, please review Cedargrain's Returns & Refunds Policy.

Cedargrain offers a 14-calendar-day return and withdrawal period after receipt of the order.

Customers may notify us of a decision to return a purchase without providing a reason within this period, subject to the applicable policy terms.

Following a valid full withdrawal, the applicable refund includes the purchase price and the original lowest-cost standard delivery charge.

Refunds are issued without undue delay and no later than 14 calendar days after we are informed of a valid withdrawal. We may withhold a refund until the returned goods are received or evidence that they have been sent back is provided, whichever occurs first.

Refund processing generally takes 3–5 business days after initiation. Financial institutions may require an additional 5–15 business days for funds to appear.

Damage, defects, incorrect products, and non-delivery concerns may involve additional remedies under applicable law. Please contact us so the circumstances can be reviewed.

24. Frequently Asked Questions

Do I need to inspect my package before signing?

We recommend checking visible packaging conditions when reasonably possible. However, signing or accepting delivery does not automatically waive rights concerning damaged, defective, or incorrect goods.

What if the packaging is damaged but the product is fine?

Document significant packaging damage if possible, then inspect the product carefully. If the item is complete and undamaged, no additional action may be necessary.

What if I discover damage after opening the package?

Contact Cedargrain with your order number and a description of the damage. Photographs may be helpful where available.

Do I have to report damage within 24 hours?

No. This guide does not impose a mandatory 24-hour damage-reporting deadline. Prompt reporting is recommended, but applicable rights remain governed by our policies and the law.

Can I report damage after signing for delivery?

Yes. Accepting or signing for a package does not automatically prevent you from reporting damage discovered afterward.

What if a furniture component is missing?

Review the supplied component list, check the packaging, and contact Cedargrain with the relevant order and product details.

Should I assemble a damaged furniture item?

Do not assemble or use an item if the damage may affect its stability or safety. Contact us for guidance.

What if I receive the wrong product?

Contact Cedargrain with your order number and a description of the item received. Relevant photographs may help clarify the issue.

What if an item is missing from my order?

Compare the delivery with your order details and review any available shipment information. Contact us if an item remains unaccounted for.

What if the order is marked delivered but I cannot find it?

Check the delivery address, available notifications, and appropriate reception areas. Contact Cedargrain if the package remains missing.

Do I need to keep the original packaging?

We recommend retaining packaging temporarily when a concern exists, but the absence of original packaging does not automatically remove applicable statutory rights.

Are photographs required to report damage?

Photographs are helpful when available, but this guide does not make them an automatic prerequisite for exercising applicable consumer rights.

Can I return a product after delivery?

Cedargrain offers a 14-calendar-day return and withdrawal notification period after receipt, subject to the applicable policy conditions.

Who should I contact about delivery damage?

Contact Cedargrain at lumaria@cedargrain.com and include your order number and a description of the concern.

25. Consumer Rights and Policy Interpretation

The recommendations in this policy are intended to help customers inspect delivered products and report concerns efficiently.

They do not establish additional mandatory inspection deadlines or automatically invalidate claims because a customer:

• Signed for a package.
• Accepted delivery before opening the package.
• Discovered concealed damage after receipt.
• Did not photograph the package immediately.
• Discarded original packaging.

Claims and remedies remain subject to the circumstances of the purchase, Cedargrain's applicable policies, and relevant consumer protection laws.

If any provision of this guide conflicts with a mandatory legal right, the applicable law will take precedence.

26. Contact Cedargrain

If your order arrives damaged, incomplete, incorrect, or cannot be located, please contact Cedargrain using the details below.

Include your order number, the email address used at checkout, and a clear description of the issue. Supporting photographs may be included when available.

Cedargrain — Inspired by Home. Designed for Everyday Living.

Thoughtful home and lifestyle products, supported by clear delivery guidance and practical customer care.